Remote Hands

Remote hands services are provided for those situations where basic or more sophisticated time-consuming action may be required to accomplish a task that would otherwise require a customer's physical presence to complete. These services are well suited for advanced technical or professional services needs where highly skilled technicians and/or engineers may be needed to accomplish a task or provide assistance with a complex system or network component, software application, or operating system. These services are billed at HostRemote’s current professional services hourly rates and based upon availability of a technician. Listed below are HostRemote’s remote hands services.

• Pushing a button, toggling a switch or setting an externally accessible dip-switch.
• Rebooting or power cycling of equipment.
• Reading off serial numbers on equipment to customer
• Providing visual verification (remote eyes) to assist customer's remote
  troubleshooting efforts.
• Relaying status of equipment status indicators or typing simple commands on a pre-installed console.
• Plug in a console port for remote management by customer.
• Moving or securing a single cable.
• Installing, replacing/removing equipment components (e.g. router/switch, internal module or card, disk drive, memory, etc.) that are hot-swappable and/or highly modular in design.
• Swapping of pre-labeled, pre-ejected, removable media (tapes, CDs, DVDs, etc.)
• Replacing or verifying connectivity integrity of HostRemote’s provided cross-connects.
• Adding, removing, or verifying a demarcation label.
• Basic troubleshooting of customer equipment.
• Inventorying a customer's equipment or taking digital pictures of
  equipment or co-location space.
• Labeling equipment and cable connections.
• Assisting customer with physically installing, relocating, or movement of equipment.
• Shipping and handling RMA equipment.
• Assistance with customer conference room activities.
• Installing or swapping pre-configured equipment or components.
• Installing cross-connects from customer equipment to patch panels.
• Moving or securing cables or customer-side cross-connects.
• Installing customer provided software with default configurations or specific and basic customer-provided instructions.
• Establishing or taking down a loop-back on a carrier circuit to assist in
  remote testing.
• Diagnostic and signal testing a circuit with diagnostic equipment.
• Loop-back testing for Telco circuits (DS1, DS3, OC-3, and OC-12, etc.).
• Advanced systems or network configuration or troubleshooting (e.g. advanced systems or network protocols and services).
• Advanced operating system or applications troubleshooting.
• Installation, configuration, or troubleshooting of specialized or complex infrastructure components or software applications
• Full deployment of delivered infrastructure, including hardware, software, middleware, and related components.
• Critical data backup and/or restore operations.

Contact your HostRemote Account Executive for information and pricing on our complete offering of hosting services. Dial 800-383-8285 or e-mail sales@hostremote.net.